Loker Pusat adalah platform lowongan kerja atau anak media holding dari Loker BUMN 45 yang menyajikan fokus informasi lowongan Perusahaan Swasta Raksasa di Indonesia secara terpusat, terbaru, dan terfaktual. Besar harapan dari Loker Pusat supaya para pencari kerja di Loker Pusat dapat segera bergabung dan menjadi karyawan di perusahaan-perusahaan raksasa seperti apa yang semua dambakan dan impikan. Oleh karena itu, dukung terus Loker Pusat dengan cara share setiap lowongan terbaru untuk turut serta membangun situs Loker Pusat.
Berikut informasi lowongan kerja bagi para pencari kerja yang tertarik untuk mengembangkan karir dan turut serta bergabung menjadi bagian dari karyawan PT Indonesia AirAsia dengan kualifikasi sebagai berikut:
Customer Happiness Executive - Jkt
This role is to support resolution by providing quality, timely and effective customer support via various digital channels such as social media, chat, and email. Here’s what an ordinary day looks like :
- Provide quality and timely customer service via the organization’s digital channels by responding directly to customer questions, feedback, and complaints in live chat, social, and web.
- Creatively and accurately articulate responses via excellent written communication skills regarding AirAsia products and services.
- Follow required procedures and processes to resolve customer inquiries or complaints; Assist customers with learning how to use and where to find AirAsia products and services.
- Assist Customer Experience team to identify and report system trends and abnormalities. Use a computer to accurately record customer interactions or support transactions; Generate sales or do upselling while providing exceptional service to meet personal and team sales targets.
- Remain current in the airline by acquiring products and services information, latest details and industry-related news which impacts support.
- Participate in training and development activities.
- Other duties as assigned.
This job is ideal for you if you also:
- Diploma/Bachelor's Degree holder.
- Having previous customer service experience would be an added advantage.
- Able to work on 24/7 shift rotation including weekends & public holidays.
- Able to work on the midnight shift.
- Must have excellent verbal and written English and additional language of either Malay/Chinese/ Tagalog/ Thai/ Vietnamese/ Indonesian/ Korean/ Japanese communication skills, any other additional languages are greatly welcome.
- Well-organized and detail-oriented and able to multitask. Ability to work with very minimal guidance or supervision and strong time management skills.
- Candidates with Amadeus CRS, Sabre, Sabre, and Travelport skills will have an advantage
- Must be an assertive team player with high energy to work in a fast-paced environment.
- Medically fit - Mentally and physically.
Note: Semua proses rekrutmen ini gratis dan tidak dipungut biaya apapun. Hati-hati terhadap segala bentuk tindak penipuan!
